The commitment to ISO 9001 standards ensures dedication to quality and procedural processes of all production range on a daily basis.
This quality certification covers all the engineering, design, production pre and post sales processes. All Videotec products are object of severe checks and constant tests.
Cesare Boriero, Videotec Quality Manager:
"By adopting quality policies we have achieved excellence in satisfying our customers’ demands. Videotec is the result of a journey that began in 1996, with quality as our goal and the ISO 9001:2000 standard as our benchmark. Good customer service in both logistic and information terms has become an indispensable part of a high quality product and Videotec places the capacity to provide this at the centre of its method of working, to guarantee the same quality for every single piece, even after thousands have been produced. Our system covers every level in the company; design, industrialization, planning, programming, production, marketing, customer services, administration, purchasing, goods control at reception, production control and on right up to dispatching the products to the customer. The capacity for self-criticism, a basic requirement in quality policy, makes application of the quality system a great opportunity for improvement, both in organisation and in customer relations. Documentation of the Videotec quality system is contained in the Quality Handbook and in the Procedures, Instructions, Reports etc., which are really just communication tools. It may seem strange to talk about communication when referring to application of ISO 9000 standards, but communicating standards within the company is an absolutely fundamental tool for the achievement of a successful project and an aid in understanding the importance of their content. The ISO 9000 quality system is not aimed only at certification itself, but is also intended to achieve effective motivation of our staff, who all constitute an integral part of the system."
e-mail: Cesare Boriero